Your Rights
You have many rights. These rights include the following:
- To get our services without a referral from your doctor;
- To get a referral from us to see a specialist when needed;
- To get services to determine what is wrong;
- To get preventative services;
- To get mental health care without a long delay;
- To help us assign you to a mental health provider;
- To change your primary mental health provider for a good reason;
- To be treated with respect by your provider;
- To get information about all mental health services covered and not covered by GOBHI;
- To get information about your rights and responsibilities;
- To be given information about your illness;
- To be involved in deciding on your treatment;
- To be told about the care options and to make a decision;
- To refuse care and to be told what that means for your health;
- To make a written statement of your treatment wishes;
- To talk to your provider and expect that what you say will be kept private;
- To have a clinical record kept about your condition, services received, and referrals made;
- To get a copy of your clinical records unless restricted by law;
- To have your records given to another provider with your approval;
- To make a complaint about us or one of our providers and receive a timely answer;
- To request a DHS hearing;
- To get care without being treated different than other people;
- To get urgent care 24 hours a day, 7 days a week;
- To get a written notice when we deny or change services;
- To get notices in a form you can read and to have them explained if needed;
- To have someone help you talk to your provider, if needed; and
- To have a friend, family member or advocate present during appointments.