Your Rights
You have many rights. These rights include the following:

To get our services without a referral from your doctor;
To get a referral from us to see a specialist when needed;
To get services to determine what is wrong;
To get preventative services;
To get mental health care without a long delay;
To help us assign you to a mental health provider;
To change your primary mental health provider for a good reason;
To be treated with respect by your provider;
To get information about all mental health services covered and not covered by GOBHI;
To get information about your rights and responsibilities;
To be given information about your illness;
To be involved in deciding on your treatment;
To be told about the care options and to make a decision;
To refuse care and to be told what that means for your health;
To make a written statement of your treatment wishes;
To talk to your provider and expect that what you say will be kept private;
To have a clinical record kept about your condition, services received, and referrals made;
To get a copy of your clinical records unless restricted by law;
To have your records given to another provider with your approval;
To make a complaint about us or one of our providers and receive a timely answer;
To request a DHS hearing;
To get care without being treated different than other people;
To get urgent care 24 hours a day, 7 days a week;
To get a written notice when we deny or change services;
To get notices in a form you can read and to have them explained if needed;
To have someone help you talk to your provider, if needed; and
To have a friend, family member or advocate present during appointments.