Out of Area Services

We do not cover services provided outside of our service area except in an emergency or when we authorize it. If you need care right away when out of our service area, call your local GOBHI Provider at either the day telephone or the after hours telephone listed on Page 13-15 of this handbook. Ask to speak with a crisis worker at your local GOBHI Provider. Someone is at this phone number 24 hours a day, 7 days a week and will help you solve your urgent need or will arrange for you to receive care where you are located.

If you forget your GOBHI Provider’s phone number, contact the nearest local mental health program.  Tell them that GOBHI covers your mental health services or show your Medical Care Identification Form.  Ask them to call us right away about your care.

As a last resort, you may go to the nearest hospital emergency room.  Do not use the emergency room for non-emergency care. We provide non-emergency services. If possible, wait until you return to our service area to receive care.

We will pay for emergency mental health screenings, but you may have to pay for emergency services. Call your local GOBHI Provider or your medical health plan before going to any emergency room. If you cannot make these calls before going to an emergency room, make these calls as soon as possible.